Frequently Asked Questions

Getting Started

  • What happens after I place my order?

    You'll be sent a questionnaire to complete covering your business details, preferred pages, branding, and any design inspiration. Once we receive this back along with your content and photos, we can get started. We'll have your website designed within 10 days and you'll be sent a preview prior to launch for you to review and check you're happy.

  • How much does it really cost?

    £300 for your complete website design and setup, plus hosting at £19.20/month (or £144/year if paid annually). That's it - no hidden costs, no nasty surprises. Optional maintenance packages are available for £50/month if you'd like ongoing support.

  • Can I pay in instalments?

    Yes! You can spread the £300 cost over 3 months using Klarna (£100/month) with no interest when paid on time.

  • How long does it actually take?

    Most websites are completed within 5-14 days from receiving your content. We'll give you a specific timeline when we receive your questionnaire and materials.

Design & Changes

  • What happens if I don't like my site?

    Whilst we're confident that you will, we'll be happy to continue tweaking it until you're 100% happy. We include revisions in our service because your satisfaction is our priority.

  • Can I request changes during the design process?

    Absolutely! We'll send you a preview before launch, and we encourage feedback. We want to make sure your website perfectly represents your business.

  • What if I need changes after my website goes live?

    Minor text changes and updates can be handled through our £50/month maintenance package, or we can quote for individual updates. We're always here to help keep your site current.

  • Do I get to choose the design/colours?

    Yes! Our questionnaire covers your branding preferences, colour schemes, and any design inspiration you have. We'll create something that fits your business perfectly.

Technical Stuff

  • Are domain names included?

    No, we recommend purchasing your domain name through GoDaddy, IONOS, or similar providers. This keeps your domain ownership completely independent and secure.

  • How do you connect my domain to my website?

    We'll ask you to provide the details of your account so we can log in and connect this for you. Alternatively, we can send you step-by-step instructions on how to do this yourself. There's no extra charge for us connecting it.

  • Do I need technical knowledge?

    Not at all! We handle everything technical. You just provide information about your business and any images you'd like to use. We'll take care of the rest.

  • What about hosting?

    Hosting is £19.20/month or £144/year and keeps your website live on the internet. This includes security, backups, and technical maintenance of the servers.

  • Will my website work on mobile phones?

    Yes! Every website we create is mobile-optimised and looks great on phones, tablets, and desktop computers. This is standard with all our websites.

Content & Features

  • Do you write the content for my website?

    We can help! Send us bullet points about your business and we'll create professional copy for your pages. This is included in our service at no extra cost.

  • What pages do I get?

    Your £300 package includes 5 pages: typically Home, About, Services, Portfolio/Gallery, and Contact. We can adjust these based on your business needs.

  • Can you add a contact form?

    Yes! Contact forms and social media links are included as standard. We'll set them up to send inquiries directly to your email.

  • What about photos and images?

    You can provide your own photos, or we can help source professional stock images that fit your business. We'll optimise all images for fast loading.

  • Do you help with SEO?

    We include basic SEO setup with proper titles, descriptions, and structure to help Google understand your business. This gives you a solid foundation for online visibility. For ongoing SEO services, our sister company Little Lemon Marketing handles comprehensive SEO for clients starting from £99 per month.

  • I have a calendar/booking system I'd like embedded - is this possible?

    Yes, but you'll need to check with your provider that it can be embedded into a Squarespace website. Most popular booking systems (Calendly, Acuity, SimplyBook.me, etc.) integrate easily. We'll handle the embedding once you confirm compatibility.

After Launch

  • What's included in the maintenance package?

    For £50/month, we handle content updates, security monitoring, performance optimisation, technical support, software updates, monthly blog posts, and include 2-4 hours of changes each month.

  • Do I have to take the maintenance package?

    No, it's completely optional! Many clients manage simple updates themselves. The maintenance package is for busy business owners who prefer us to handle the technical stuff.

  • Can I update the website myself?

    Yes! We'll provide you with login details and basic training on how to make simple changes like updating text, adding photos, or changing contact information.

  • What if something goes wrong with my website?

    Whether you have a maintenance package or not, we're here to help if any technical issues arise. We want your website to work perfectly for your business.

  • Can I add more pages later?

    Absolutely! Additional pages can be added anytime. We'll quote this separately based on your requirements.

Business Questions

  • Do you work with businesses outside your local area?

    Yes! We work with small businesses throughout the UK. Most of our process is done online, so location doesn't matter.

  • What types of businesses do you work with?

    We specialise in small businesses and startups: tradespeople, consultants, restaurants, shops, service providers, and creative businesses. If you need a professional online presence, we can help.

  • Is this suitable for e-commerce/online shops?

    Our £300 package is perfect for service businesses and those showcasing products. For full e-commerce with online payments, we offer additional packages - get in touch to discuss your needs.

  • Do you offer any guarantees?

    We guarantee you'll be happy with your website - we'll keep working until you're 100% satisfied. We also guarantee delivery within our stated timeframes.

  • What makes you different from other cheap website services?

    We focus exclusively on UK small businesses, offer genuine support (not just chatbots), include content writing help, and actually care about your success. Plus, we're transparent about what you get for your money.

Getting in Touch

  • How do I get started?

    Simply head to our online shop to purchase your website, if you have any questions then feel free to email us at hello@creativewebsitedesign.uk.

  • Do you offer consultations?

    Yes! We conduct consultations through email to discuss your project and answer any questions before you commit. No pressure, just honest advice about what's best for your business.

  • Is this suitable for e-commerce/online shops?

    Our £300 package is perfect for service businesses and those showcasing products. For full e-commerce with online payments, we offer additional packages - get in touch to discuss your needs.

  • What if I have a question not covered here?

    Just ask! We're here to help and answer any questions you might have. No question is too small or silly - we want you to feel confident about working with us.